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Frequently Asked Questions

Q1 Left and right strength is different. And, I feel the difference is remarkable.

FAQ A: To massage for a better feeling, in connection with adopting a mechanism in which the rubbing will mutually hit, unavoidably, the operation might take place in the knead ball slipped position. Thereby, you feel that there is a difference among the left and right strength. But it is not a failure.

Q2 The automatic course massage action is different from usual.

A: Even on the same course, the timing of operation, the number of times of the air bulges the timing of knead ball movement may change depending on strength adjustment, the reclining motion, the pressure to the knead ball.

Q3 The remote control holder is loosened.

A: Retighten the fixing screw. When a part of remote control holder is sliding, inlay by loosening the fixing screw and tighten it once again. Also, check the fitting screw of the sand and if it is loosened, retighten with the hexagon wrench of the accessory.

Q4 Leg is not fitting properly in the leg part.

A:Adjust by expanding and narrowing the leg part.

• For short people: Raise the back rest part and elevate the leg part.

Q5 I am commuting to hospital, is it ok to use?

A: Consult with the doctor in the hospital and then use. “Touch pressure stimulation” refers to the action that promotes the blood circulation for massage by relieving the stress in the muscles. According to the illness, there are risks of getting worse. Hence you should consult with the doctor.

Q6 FAQ What is the electricity utility expense for a month?

A: If you use heater and massage every day for approxi- mately 30 minutes per day, then it is roughly 47 Yen per month. If you use only massage every day for approxi- mately 30 minutes per day, then it is roughly 36 Yen per month If you use heater for 1 hour every day, then it is roughly 20 Yen per month. Electricity charges standard unit price: Calculated to be 27 Yen/kWh (Including the taxes). (Currently, 2018/11, Our company survey in Japan )

Q7 Is it ok to spread the hot carpet under the chair?

A: As there is a danger of flame, please stop. Heat gener tion of hot carpet pains the body and thereby it might generate flame.

Q8 Can the leg be lowered up to the storing position?

A: When using foot air or foot roller massage, footrest does not lower to standby position. Turn OFF I foot air or foot roller. (Refer to P.35, P.41)

Q9 Won't the backrest or the leg move to standby position automatically?

A: When the backrest part is lowered below or the leg is raised above the standby position, it will not go back to standby position even if you press button.

Q10 Can this be used by people of height below 150 cm or above 185 cm?

A: Yes, you can use. During sensing, the shoulder position might not match even if you adjust the shoulder position and so proceed using the following methods.
• Short person: Raise the backrest and leg part.
• Tall person: Lower the backrest and leg part.

Q11 Arm is not reaching the arm unit. What to do?

A: Raise the backrest and adjust the arm position

Q12 Will the shoulder and arm become red after shoulder/arm air massage?

A: After usage, there might be traces of the massage. That’s due to the massage. It will disappear in due course of time. And, while doing shoulder air massage, avoid clothes that will expose the shoulders.

Q13 Even if sensing is done, shoulder position is not matching.

A: Sit comfortably, lean the face so that it rests in the backrest and after that do the sensing. This can be adjusted manually.

Q14 Is it possible to use by removing the arm?

A: No, it is not possible. Air supply and exhaust vent will be exposed, trash and dust will be accumulated and this will be the cause for failure.

Q15 During massage, some creaky noises are made. Is it ok?

A: There is nothing abnormal in the structure. Refer to “Trouble shooting”

Q16 If you do a foot stretch, sometimes there is a squeaky noise.

A: Noise might be generated, but it is not a failure. In the structure, when the electric actuator is isolated from the leg, noise might be generated.

Q17 "Child-protector lock" screen is displayed and remote control is not operable.

A: OD Child-protector lock is set. Press and hold”(- button” for approximately 3 seconds to unlock the child-protector lock. Refer to “Setting up child- protector lock” for more details.

Q18 Is it possible to completely cut off the air massage in the auto course?

A: It is possible in the course other than 30min PRO course and stretch course. Please refer to “Adjustment method during air massage”. And during “WHOLE BODY AIR” in stretch course, if you set the entire air massage to “OFF”, then it will be massage end (While stowing) screen and the power will be cut.

Q19 It is difficult to feel the differences when change the intensity of foot roller.

A: It sometimes is difficult to feel the differences of intensity as the intensity of foot roller is adjusted by the strength of pressing by the air of flaps of foot part.

Q20 Who We Are?

A: Before we dive into the ways you can get in touch with us, it’s important to know a bit about who we are. MedicaRelax Massage Chairs is more than just a brand who sells massage chairs; it’s a commitment to your health, happiness, and relaxation. We specialize in selling high-quality massage chairs that provide an unmatched experience in the comfort of your own home. Our dedication to excellence, innovation, and customer satisfaction sets us apart in the world of massage chairs.

Q21 Contact Options

A: MedicaRelax Massage Chairs is dedicated to offering you a variety of contact options so that you can choose the one that suits your preferences best. Whether you have a question about our products, need assistance with an order, or just want to share your feedback, we are here to listen and help.

  • Email: You can reach us at [email protected]. Our email support is available 24/7, and our team of customer service experts is committed to responding to your inquiries promptly.
  • Phone: For more immediate assistance, you can contact our customer service team by phone at +44 73910 235 75. Our friendly and knowledgeable staff is ready to help you with any questions or concerns you may have about our products or services.
  • Contact Form: If you prefer a convenient online form, you can complete our contact form on this page. Just provide your name, email, phone, and message, and we’ll get back to you as soon as possible. Your queries and feedback are valuable to us, and we aim to address them promptly.

Q22 Showrooms and Locations

A: MedicaRelax Massage Chairs operates showrooms and distribution centers across the Europe, making it easier for you to experience our massage chairs in person. Our experts at these locations are available to assist you, answer your questions, and guide you through the selection process.

Q23 Social Media and Online Presence

A: Stay updated with the latest news, offers, and product releases by following us on social media. MedicaRelax Massage Chairs is active on various social platforms, and our online community is a great place to interact with fellow enthusiasts and stay connected with us.

You can find us on platforms such as Facebook, Instagram, YouTube, and LinkedIn. Our social media channels are not only sources of information but also a platform for you to reach out, ask questions, and engage with us. Join our growing online community and be a part of the MedicaRelax family.

Q23 MedicaRelax

A: At MedicaRelax Massage Chairs, we’re not just in the business of selling massage chairs; we’re in the business of enhancing lives through relaxation and well-being. Your feedback, inquiries, and concerns are invaluable to us. We’re dedicated to making your experience with us as smooth and enjoyable as the massages our chairs provide.

Whether you prefer to reach out via email, phone, contact form, or in person at one of our showrooms, we’re here for you. We want to hear from you, whether you have questions about our products, need assistance with your purchase, or simply want to share your thoughts. Your comfort and satisfaction are our top priorities, and we’re eager to assist you in any way we can.

Thank you for considering MedicaRelax Massage Chairs as your destination for relaxation and well-being. We look forward to hearing from you and serving you to the best of our abilities. Reach out today and let us help you embark on your journey to ultimate relaxation!